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CUSTOMER SATISFACTION SURVEY

results 2024

We are excited to share that one out of four SMG customers took part in our annual customer satisfaction survey. The feedback and insights from our partners are essential to maintaining strong connections and ensuring we create products that perfectly meet the needs of healthcare professionals in operating rooms worldwide. While the survey results were overwhelmingly positive, we remain dedicated to further improving our service and lead times throughout 2025.

SMG continues to perform at a high level, earning ratings of 'very good' or 'excellent' in the following five key areas:

96,4%

Product
quality

92,9%

Response
time

100%

Customer
service

89,3%

SMG vs.
competitors

96,5%

Meet
expectations