Customer Care

Customer Care

Our customer care department goes beyond just relationship management. By developing good, solid relationships with our customers, we provide that extra bit of service that sets us apart from other suppliers.

We understand cultural differences, speak more than five languages, are flexible and think in terms of creative solutions. Our basic principle is that our customer’s production process should always continue smooth and easily.

In everything we do, quality is a top priority. We are not satisfied until our customers are satisfied. Therefore we assist carefully before and after the switch to our products. We maintain this same level of care even once you have been a long-standing partner.

Our team is ready to answer your questions about:

  • Products
  • Pricelists
  • Order status
  • Lead times
  • Logistics
  • Invoices
  • Basic technical support
  • Basic quality support
  • Official documents such as;
    • Product specifications
    • Declarations
    • Certificates