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CUSTOMER SATISFACTION SURVEY

results 2023

We are thrilled to report that one out of three SMG customers participated in our annual customer satisfaction survey. The feedback and opinions of our partners are very important to keep connecting with care, to enable us to manufacture products that meet the exact needs of healthcare professionals in operating rooms across the world. While the survey results were overwhelmingly positive, we remain committed to elevating our service and lead time to new heights in 2024.

Rest assured, SMG continues to excel, receiving high ratings of 'very good' or 'excellent' in the following five key areas:

87,2%

Product
quality

92,4%

Response
time

92,3%

Customer
service

87,2%

SMG vs.
competitors

97,4%

Meet
expectations