Our sales department goes beyond just relationship management. By developing good, solid relationships with our customers, we provide that extra bit of service that sets us apart from other suppliers.
We understand cultural differences, speak more than five languages, are flexible and think in terms of creative solutions. Our basic principle is that our customer’s production process should always continue smooth and easily.
In everything we do, quality is a top priority. We are not satisfied until our customers are satisfied. Therefore we assist carefully before and after the switch to our products. We maintain this same level of care even once you have been a long-standing partner.
We are thrilled to report that one out of three SMG customers participated in our annual customer satisfaction survey. The feedback and opinions of our partners are very important to keep connecting with care, to enable us to manufacture products that meet the exact needs of healthcare professionals in operation rooms across the world.